The www.thechoctree.com website may include links to other companies’ websites and other third party services that have privacy policies of their own, for example, various social media platforms. We recommend that you also read these websites’ policies thechoctree.com will not be held responsible for any negative consequences, legal or otherwise, that may result from your use of any third party websites or services.
What information is personal information?
What type of information does Eitz Shokolaat (Pty) Ltd collect?
Eitz Shokolaat (Pty) Ltd may ask you for personal information, such as your gender, age and general interests and/or may ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences. Providing this additional personal information and/or completing the questionnaire will be voluntary. This additional personal information is provided to allow Eitz Shokolaat (Pty) Ltd to personalise our offerings to you and to provide you with a service that is more relevant to.
Account and customer information
When you open an online account with Eitz Shokolaat (Pty) Ltd in order to shop on the www.thechoctree.com website, you will be asked to provide certain personal information, including your first name, surname, gender, delivery address, billing address, telephone number(s), email address, company (if applicable) and credit card or debit card information. This information is provided to allow Eitz Shokolaat (Pty) Ltd to charge you for your purchases, to deliver your purchases to you, to send you confirmation of any purchases made through the www.thechoctree.com website, and to contact you for any other reason (to the extent that this is necessary). However, Eitz Shokolaat (Pty) Ltd will not store any of your credit card or debit card information on its service providers.
Eitz Shokolaat (Pty) Ltd will also collect information from your online customer account relating to your purchases of products available on the www.thechoctree.com website. Eitz Shokolaat (Pty) Ltd may also ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences, children and their preferences etc. which will form a part of your online customer account. This information is provided to allow Eitz Shokolaat (Pty) Ltd to personalise our offerings and to provide you with a service more relevant to you.
Eitz Shokolaat (Pty) Ltd may use the information that you provide and/or that is collected by www.thechoctree.com , when you open an online customer account, when you complete a customer information questionnaire, or when you make purchases through the www.thechoctree.com website, to send you marketing information regarding similar art and craft and other products. You will always be given an opportunity to opt-out of receiving these marketing communications. Eitz Shokolaat (Pty) Ltd will never share your personal information with third parties for their marketing purposes without your consent.
The website, online services, email messages, and advertisements may also use “cookies” and other technologies such as pixel tags and web beacons for the purposes of processing information. This information is used to create a database of information about users of the website to help remember users in future and to facilitate a better understanding of user behaviour. This is achieved by collecting information about which parts of the www.thechoctree.com website users have visited, which in turn helps us to monitor the effectiveness of the www.thechoctree.com website, its search engines and advertisements.
How is your personal information used?
Provision of products and services
We may use your personal information to identify you as an individual customer, to respond to your queries and requests, to process or inquire about existing orders and purchases, and to ensure the functionality of our products and services.
Development of products and services
We may use your personal information to help us develop, deliver, and improve our products, services, content, and advertising. Generally, we only use aggregate and statistical information in the development of our products and services. We may also use your personal information to personalise our offerings and to provide you with a service more relevant to you. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Eitz Shokolaat (Pty) Ltd products, services, and customer communications.
Collecting the data of minors
Eitz Shokolaat (Pty) Ltd terms and conditions do not permit minors to make purchases or engage in other legal acts in relation to our products and services without the consent of a parent or legal guardian, unless otherwise permitted by applicable law.
Eitz Shokolaat (Pty) Ltd does not knowingly collect any information from or engage in any transactions with persons under the age of 18 years who do not have the consent of their parents or guardians.
We take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date. We also endeavour, as best we can, to delete any out-of-date, incorrect or unnecessary personal data.
You can help us ensure that your personal information is accurate, complete and up-to-date by logging into your account. Please remember that it is your responsibility to provide us with correct details as well as to update the personal information you previously provided to us in the event of any changes.
What information may be disclosed to third parties?
Authorised third parties and service providers: Eitz Shokolaat (Pty) Ltd shares certain personal information with its strategic partners and service providers that work with Eitz Shokolaat (Pty) Ltd to provide products and services, to fulfil customer orders, or to deliver products to you Eitz Shokolaat (Pty) Ltd strategic partners and service providers are contractually required to protect your personal information.
Eitz Shokolaat (Pty) Ltd will never share your personal information with third parties for their marketing purposes without your consent.
Mandatory disclosure: It may be necessary, to comply with any law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for Eitz Shokolaat (Pty) Ltd to disclose your personal information.
Necessary disclosure: Eitz Shokolaat (Pty) Ltd may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Furthermore, in the event of a re-organisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.
How do we ensure that your personal information is protected?
Eitz Shokolaat (Pty) Ltd is committed to ensuring that your personal information is secure through physical, electronic and managerial procedures that safeguard your personal information and secure the information we collect. This will minimise the risk of loss, misuse, alteration, disclosure and unauthorised access of your information that is under our control.
How long is your personal information retained for?
We will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected. For example, if you close your online customer account with Eitz Shokolaat (Pty) Ltd, we will delete the information that we collected from you in order to administer your online product purchases. If you tell us that you do not wish to receive information about new products we will delete your contact details unless we require your details for another purpose.
Changes to the Policy